How Can We Help?
Find answers to common questions or contact our support team
General Questions
Find answers to the most common questions about our IPTV service, features, and policies.
IPTV streams channels and on-demand content over the internet. After login, your app loads playlists and you can watch instantly.
Smart TVs, Android boxes, phones, tablets, laptops, Fire Stick, Apple TV, and MAG devices are supported via M3U or Xtream Codes apps.
No long-term contract. You select the billing period and renew manually when needed.
For HD channels, 15 Mbps is a safe baseline. For 4K, use around 30 Mbps and a stable connection.
The number of simultaneous streams depends on your plan. Single and multi-connection options are available.
Yes. EPG data is available for most channels and is refreshed regularly in supported players.
Yes, sports and PPV events are included where available for your region and package.
Support is available 24/7. Most requests are answered within a few hours depending on queue volume.
Quick Troubleshooting
1. Check your internet speed (minimum 10 Mbps for HD)
2. Сlose other apps using internet bandwidth
3. Try connecting via Ethernet cable instead of WiFi
4. Restart your device and router
2. Сlose other apps using internet bandwidth
3. Try connecting via Ethernet cable instead of WiFi
4. Restart your device and router
1. Verify your credentials are correct (check email for details)
2. Ensure your subscription is active
3. Clear app cache and data, then try again
4. Contact support if issue persists
2. Ensure your subscription is active
3. Clear app cache and data, then try again
4. Contact support if issue persists
1. EPG updates every 24 hours - wait for next update
2. Manually refresh EPG in app settings
3. Check if EPG is enabled in your app settings
4. Some third-party apps may require EPG URL configuration
2. Manually refresh EPG in app settings
3. Check if EPG is enabled in your app settings
4. Some third-party apps may require EPG URL configuration